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What to do when a client will not pay

By Abrar · Updated · 6 min read

Start by checking the invoice was received and is correct. Then ask politely, offer a plan if the client is short of money, and decide how far you will go. Most unpaid invoices get paid at one of the first two steps.

1Check your side first

Was the invoice sent to the right person? Is the amount right? Was the job agreed? Fix any mistake before you ask for money.

2Ask, in writing

Send a clear message with the invoice attached, the amount and the date it was due. Keep your tone calm.

3Offer a plan

If the client cannot pay all at once, agree on dates and amounts in writing. A part payment on time is better than nothing.

4Know your options

You can stop further work, send a final notice, or, for larger amounts, speak to a lawyer or use a small claims court. The rules and limits differ by state and country, so check yours. This guide is not legal advice.

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Questions people ask

When should I stop work?

If the contract or estimate says you can, and the unpaid amount is large. Say so in writing first.

Can I charge interest?

Only if you agreed to it in advance and your local rules allow it. Check before you add it.

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